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All our products are covered by the following guarantees:
2 Days DOA Product Guarantee – If your product arrives damaged, is not working or is not as described, please contact us within 2 days after receiving it. We can arrange a full refund or a reshipment of your order.
2 days DOA product guarantee
If one or more of the items you received are damaged, different or not working, you will be protected by this guarantee.
Below please find its procedure:
1. Within 2 days of receiving the product, contact us with a photo or video showing the issue and whether you want a refund or replacement;
2. We will review your claim and contact you if we need more information;
3. If approved, we will arrange a refund or a replacement of the defective product, and you may be asked to return it. We will be responsible for paying the return shipping fees.
Will I need to send the item back?
Only high value products need to be returned. “High value” is determined by our customer service team and it usually refers to items worth $70 or more. If it is not high value then you do not need to return it and can keep the faulty product.
If we ask you to return the product we will discuss with you the most cost effective way to return ship it to us and give you full instructions including our return shipping address. If we ask you to return a DOA item, we are responsible for paying the return shipping fees.
Where do I send returns?
Items must be returned to the warehouse they came from. If you ordered from a local warehouse, you can send the item back to the same local warehouse. However, if you ordered from an overseas warehouse, you cannot return the defective product to a local warehouse.
Do I need to return all its components or just the faulty part?
Unless agreed otherwise, you should return the item as well as its original packaging and all its accessories, like batteries, cables, chargers, and similar ones. If one component, accessory or spare part is missing, we will ask you to pay for it.
Product Warranty – You will be covered by our product warranty if the product you purchased from our web site has some quality issues within its warranty period. Each product has a specific time frame and we will be glad to provide you with more details if you cannot find this information on its page.
Product Warranty Claims
This covers you for quality issues within the warranty period. Every product has a specific warranty period. If it is not stated in the product listing, contact us. The procedure is listed below.
1. Make a video or photo showing the issue & apply after-sales service by e mail
2. We will Contact you for more information or give you a response about your claim within 4 Business days.
3. If it is covered under our Guarantee; you will likely be asked to return the product to us. Responsibility for the payment of shipping charges is determined on a case by case basis; usually the shipping costs for warranty claims are customer cost.
3 Days Return To Us –If you are not satisfied with your purchase, you can return its content to us within 2 days after its delivery date. Please ensure that the item is in good conditions and we will arrange a refund of the price you paid minus the shipping fees after receiving it. For hygiene reasons, certain types products cannot be returned if they have been opened and/or used.
3 days return to us
Below please find the procedure of this guarantee:
If you are not satisfied with your purchase and the product is still in brand new conditions, we can arrange a partial refund, which will cover the price of the item minus the shipping fees. You will be responsible for paying the return shipping fees.
If a product is damaged or not working, please refer to our 3 Days Product Guarantee or to the warranty of its category. The return package should contain all the accessories of this product, which should still be in a good condition.
All products must be returned to the warehouse they were dispatched from. For this reason, products ordered from our US or EU warehouse should not be returned to the CN or HK ones, and vice versa.
Registration Terms -Customers should be responsible for entering a correct and complete shipping address. Please do not hesitate to contact us once you realize that your address is not the one you wanted to select. We will not be able to change it after your order has been shipped.
Spare Parts/Repair Service – If the product you received is defective or not working, you can contact us to have the whole item or its spare parts repaired. Please note that if the damage is caused by an incorrect or improper use, you might be charged a certain sum for this service.
If a product is defective before you start using it or is not working, you can return it to us within the validity period of our warranties.
However, the following scenarios are to be considered outside the scope of this protection:
a) The user voids the warranty if he or she
– Flashes the firmware of a device;
– Opens the body in an attempt to fix the product;
– Modifies, removes or swaps parts of a product;
– Uses the device in a way that it is not intended for;
– Continues to use it once the fault occurs and causes more damage;
– Fails to contact us when the problem first occurs;
b) Warrantees do not cover cases of damage to products from accidental breakage, misuse, or general wear and tear.
c) Please contact us before returning a defective item; otherwise, your return request may be delayed.
d) If a repair is impossible or we cannot offer a replacement due to limited stock availability，we will send you a refund to the same payment account you used to place the order. You can then use the money for purchasing this product again.
e) Intimate apparel and adult toys cannot be returned due to hygiene reasons.
f) If items are lost while being returned, we will not be able to assist you as we wish we could. We recommend that you select a tracked shipping method to return the defective products.
Please do not hesitate to contact us to submit your query.